Conditions of Use

Delivery Charges
Main land U.K. Only.
Free standard delivery on orders over £60.01, 2 working days from the day after you placed your order.
For orders of £60.01,and under Part delivery charge of £4.99 applies.ORDERS IN BY 1pm. If you would like next working day delivery please tick the box on the payment check out and the charge of £4.99. towards the cost will be added to your invoice if your order is over £60.01. And £8.99. towards the cost will be added to your invoice if your order is under £60.01.

Scottish Highlands,Sothern and Northern Ireland Delivery charge is £30.00. Delivery charges are per-parcel with a weight allowance of 25kg per-parcel.  



Surcharge Postcode List

IV all,    HS all,  KA27-28,  KW all,  PA20 to 49, PA60 to78,  PH17 to 26,  PH30 to 44,  PH49-50,  ZE all,

BT all,  IM all,  TR21 to 25.

U.K. Off shore, Europe and world wide please contact for quote.

Some Filters and other large items may carry an additional delivery charge please contact for further information.

E & OE. We reserve the right to change prices without notification.

Most items are available for next day from stock, if the item is not available you will be informed within 24 hours.

In the unlikely event of damaged deliveries or missing items we must be informed within 24 HOURS of receiving your delivery otherwise goods can not be claimed against.


PLEASE NOTE If you request your delivery to be left without a signature it will void all insurance for any loss or damage, sorry but these are the terms of all courier companies.

Ace of Koi Limited denies any liability for consequential loss or expenses caused by faulty goods or delays in delivery.

You have the right to cancel your order (contract) up to 14 day from the day following the delivery day and recieve a full refund if the goods are not to your satisfatction. In the event you do wish to return the goods you must inform Ace of Koi Limited in writing, via Email or Fax before you return the goods. We will then give you a returns reference.
Ace of Koi Limited will not be responsable for the carridge costs of the goods returned.
We also advice you cover the cost of the goods with insurance against loss or damage to their value.
Should you need to return any item, under Garuantee faults the same terms apply as above. Please make sure the goods are wrapped and packed securely, please include a brief note of the fault, your full details, the purchase invoice (receipt) and any original guarantees, manuals and accessories.

Ace of Koi Limited will replace or repair if required the faulty goods as soon as possible.

Any unwanted items you wish to return after the 14 day cooling off period a handling charge of 20% will apply
The charges are to cover the original delivery, packaging, admin, credit card, fees.
Goods must be unused, in original packaging and condition.Unwanted goods must be returned within 30 days of purchase.

Mail Order Opening Times.
Monday 9.30 till 5.30.
Tuesday 9.30 till 5.30.
Thursday 9.30 till 5.30.
Friday 9.30. till 5.00.
Saturday 9.30. till 5.30.
Sundays & Bank Holidays 10.00. till 4.30.

Ace of Koi Limited.


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