Shipping & Returns

Delivery Charges
Free delivery on orders of over £60.01 Up to 2 working days from the day after you place your order. Orders under £60.01 - £4.99 applies. Next working day delivery £4.99 towards the cost for orders under £60.01 and £8.99 ORDERS IN BY 1pm. If the order is under £60.01. Main land UK ONLY.
Timed delivery.
Surcharge By 10am £23.50. - By 12 noon £13.50 - Saturday £35.00.
Northern and Southern Ireland, Scottish Highlands £30.00. (No timed deliverys to surcharge areas.)

Surcharge Postcode List

IV all,    HS all,  KA27-28,  KW all,  PA20 to 49, PA60 to78,  PH17 to 26,  PH30 to 44,  PH49-50,  ZE all,

BT all,  IM all,  TR21 to 25.

U.K. Off shore, Europe  please let ur know the goods you require via email, phone or send your order through WITHOUT payment and we will calculate the cost of delivery and contact you with a quote.

The next day delivery service  is not guaranteed but rarely fails.
Most items are available for delivery from stock, if the item is not available you will be informed within 24 hours.
Some Filters and other large items my carry a delivery charge.

PLEASE NOTE If you request your delivery to be left without a signature it will void all insurance for any loss or damage, sorry but these are the terms of all courier companies.

Ace of Koi Limited denies any liability for consequential loss or expenses caused by faulty goods or delays in delivery.

You have the right to cancel your order (contract) up to 14 day from the day following the delivery day and recieve a full refund if the goods are not to your satisfatction. In the event you do wish to return the goods you must inform Ace of Koi Limited in writing, via Email before you return the goods. We will then give you a returns reference.
Ace of Koi Limited will not be responsable for the carridge costs of the goods returned.
We also advice you cover the cost of the goods with insurance against loss or damage to their value.
Should you need to return any item, under Garuantee faults the same terms apply as above. Please make sure the goods are wrapped and packed securely, please include a brief note of the fault, your full details, the purchase invoice (receipt) and any original guarantees, manuals and accessories.

Ace of Koi Limited will replace or repair if required the faulty goods as soon as possible.

Any unwanted items you wish to return after the 14 day cooling off period a handling charge of 20% will apply
The charges are to cover the original delivery, packaging, admin, credit card, fees.
Goods must be unused, in original packaging and condition.Unwanted goods must be returned within 30 days of purchase.

Mail Order Opening Times.
Monday 9.30 till 5.30.
Tuesday 9.30 till 5.30.
Thursday 9.30 till 5.30.
Friday 9.30. till 5.00.
Saturday 9.30. till 5.30.
Sundays & Bank Holidays 10.00. till 4.30.


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